Custom Built Desktop Computers
All Custom Computers come with a 3-year limited warranty. If any problems occur with your custom computer, all labor performed to diagnose and fix the issue will be free of charge for 3 years from the finished build day.
This warranty DOES NOT cover the cost of any parts or hardware components required to fix a problem with the custom computer. Defective hardware is to be refunded or replaced by the manufacturer or retailer that it was purchased from.
Desktop/Laptop Computer Repairs:
All desktop and laptop computer repairs come with a free diagnosis. After the problem with the system has been identified, a free quote will be issued to the customer for review and approval.
Upon customer approval of the quoted charges, the repair will be implemented and the customer will be billed. Payment is due upon the completion of the repair.
In the event that a repair does not fix the issue with the system, a free follow-up diagnosis and repair will be performed or a full refund for the repair will be offered.
IT Technical Support:
We offer technical support for desktop and laptop computers for a flat hourly rate. These rates DO NOT include the cost of replacing or upgrading computer hardware or equipment and are subject to change without notice.
Hourly rates are negotiable upon request and rates can be adjusted depending on the needs of the customer. We are committed to meeting all of our customers unique needs and strive for customer satisfaction.
Flat Residential Support Rate: $30/hour
Flat Business Support Rate: $42/hour